In order to facilitate cross-border comparisons appropriate for the global higher education business, it is necessary to have a way of comparing individual institutions with peers to start a conversation about how services are provisioned, identify areas where performance isn’t as effective as other institutions, and share best practices to develop more effective and efficient IT services.

The Coalition of Higher Education Information Technology Associations (CHEITA) Global Complexity Index described in this report enables peer identification and democratizes work by giving a voice to international institutions represented in association research and benchmarking activities. The CHEITA Global Complexity Index also opens the door for developing more meaningful international higher education IT research collaborations, partnerships, and communities of practice.


GCI Calculator

2 thoughts on “Benchmarking

    1. Johber Post author

      Yeah, I agree. This could be clearer. The max and min values are not as interesting though as plotting yourself to other institutions. That is the real value of the GCI. Min and Max are 1 – 10 but the purpose is to find other organisaitons that are similar to you on the scale.


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